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| 8:30 am |
REGISTRATION & EXHIBITION |
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9:05 am
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CHAIRMAN'S WELCOME ADDRESS
Karl Whitelock, Director OSS BSS Strategy, Stratecast
Frost & Sullivan |
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9:15 am
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MEGATRENDS 2020 BY FROST & SULLIVAN
There are a number of key trends within the
communications industry impacting today's business such as
social networking, mobile data, presence, location, unified
communications and video everything. They enable broader
“megatrends” that drive all facets of society including
urbanization, smart infrastructure, geo socialization, cyber
realities, and even smart cloud services. Many of these factors
will be presented and focused around the challenges faced by
service providers in transforming IT and OSS BSS to meet
current market demands
Manoj Menon, Partner & Managing Director, APAC, Frost & Sullivan |
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9:45 am
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PANEL DISCUSSION: NEW BUSINESS MODELS
What are the new business models the industry continues to
talk about today? Why are they essential now? Can a CSP
follow more than one model at a time? Where do enterprise
customers play in the changing face of the communications
industry? Can these new ways of business be ignored? What
types of systems modifications and process changes are
needed, especially since a lot of the challenge rests in how to
bill for services in new and differentiating ways.
Moderator:
Ajay Sunder, Senior Director - Telecoms, Asia Pacific,
Frost & Sullivan
Panelists:
1. Ana Maria Arcega Sotto, Vice President, Business
Transformation Office, PLDT
2. Dave Labuda, CEO & CTO, Matrixx Software
3. Siobhan Ryley, Head, Cross Portfolio Strategy, CSG
International
4. Mohamad Madzlan Hassan, Head of Information
Technology, TIME dotCom
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| 10:30 am |
MORNING REFRESHMENTS AND NETWORKING
BREAK |
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11:00 am |
AN INSIDER VIEW ON UNLIMITED DATA
ROAMING, ROAMING SPOT MARKET AND
LONG TAIL OPPORTUNITIES
A rich, flexible and open web portal should be a key component for your decision to move your contact centre to the cloud. The web portal should enable your business to easily personalize user desktops for the specific job of the agent or supervisor and to integrate resources such as CRM applications. It should also permit the easy integration of Unified Communications tools onto the desktop, including a PC-based soft phone and instant messaging. Given the importance of usability, Orange R&D has layered on top of the underlying platform's engine a web2.0 flexible workspace. We will demonstrate the strength of our web2.0 flexible workspace.
Key Take-Aways
- How to change the data wholesale market to make it in line with the retail market?
- Operator case studies on new roaming models and unlimited data roaming
- New product avoid roaming bill shock
- Industry case studies on outsourcing IOT negotiations in the long tail
Kazi Hamidur Rahman, General Manager, Product,
International Roaming & Interconnect, Commercial Division, Grameenphone, Bangladesh
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11:30 am
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MOBILE ROAMING AND USAGE TRANSPARENCY
Roaming charges for mobile voice and data is a significant
fear for most consumers, and a growing concern for
enterprises (both large and small), as the connected world
becomes more connected. Are current CSP business
practices the root cause for customer aggravation about
billed charges? Are these practices also contributing to
missed opportunities? Usage transparency is a key ingredient
for enabling customer empowerment. Insight into a
customer's usage experience is essential for meeting mobile
roaming usage demands and in identifying new opportunities
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12:00 pm
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CONVERGENT POLICY-ENABLED REAL-TIME
RATING & CHARGING
This continues to be a perennial subject focus. The business
reasons for it have increased significantly over the past 12
months and will continue to change in the months ahead. But
why is it so important now? Can changing business models
work without real-time convergent charging? Some of the
key business and technology reasons for it are:
- Cloud-based services
- Policy controlled network connectivity management
- Machine-to-machine usage transaction management and solution support
- New business models with key enterprise customers
- Innovative pricing plans and social media inspired charging
Siobhan Ryley, Head, Cross Portfolio Strategy, CSG International
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| 12:30 pm |
Networking Luncheon and Exhibition
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1:30 pm
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THE TOTAL COST OF (NON) OWNERSHIP IN
THE CLOUD
Explore the financial considerations of owning and operating
a traditional data center versus utilizing cloud infrastructure.
The session will consider many cost factors which can be
overlooked when comparing models, such as training,
support contracts and software licensing. Learn how to
further reduce your current costs on AWS and improve your
spend predictability.
Richard Harshman, Head of ASEAN, Amazon Web Services
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2:00 pm
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PANEL DISCUSSION: PROVIDING OSS BSS FROM
THE CLOUD
Cloud based functions such as network management; billing
and customer support were once the differentiating
capabilities that a CSP would never outsource. Today that has
changed to be more customer-centric and cost effective. Has
cost reduction measures come at too great of a price? Has
managed services for OSS and BSS functions gone to far?
Where does innovation stand in this mix? How can CSPs
continue to outsource and innovate at the same time?
Moderator:
Mark Koh, Senior Industry Analyst, Information & Communication
Practice, Frost & Sullivan
Panelists:
1. David Jacob Dzienciol, Regional Vice President and General
Manager (Asia Pacific), Parallels
2. Teguh Prasetya, Founder, Indonesia Cloud Forum
3. Swapnil Khopkar, Director of Cloud Services, Redknee
4. Karl Whitelock,Director OSS BSS Strategy,
Stratecast Frost & Sullivan
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2:45 pm
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PANEL DISCUSSION: PARTNERSHIPS AND
ALLIANCES AS THE WAY FORWARD FOR OVER
THE TOP (OTT) VENDORS AND TELECOM
OPERATORS
CSP dependence on partners for successful service launch
and support has grown significantly. What part of the BSS
solution set should account for partner/supplier content
inventory, revenue reconciliation and partner payments?
How does content partner management play into an
enterprise-wide product/service catalog strategy? What are
the best practices for keeping partners satisfied and
customers happy?
Moderator:
Ajay Sunder, Senior Director - Telecoms, Asia Pacific, Frost & Sullivan
Panelists:
1. Jonie Oostveen, Director - Strategic Partnerships, eBuddy Singapore
2. Kirana Cheewachuen, Deputy Director Wiressless Content & App, TrueMove
3. Jason Heng, Vice President, IT Strategy and Development, YTL Communications
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3:30 pm
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INNOVATING WITH MANAGED VAS
Managing IT-defined servers and switches along with all
network element hardware is essential. This includes support
for corporate-level databases and applications inside the
public firewall. It means management of resources through
company policy and performance rules to address changing
business needs. It isn't about technology anymore. It's all
about making services more attractive for a wide range of
customer needs.
Mahesh Femando, Head of VAS, Bharti Airtel Lanka
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| 4:00 pm |
Networking, Refreshments and Exhibition Break |
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4:15 pm
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PANEL DISCUSSION: MCOMMERCE IS MORE
REAL NOW THAN EVER BEFORE
What does mCommerce and especially NFC have to do with existing billing mediation systems? Does convergent real-time rating & charging have a play? Can existing systems handle the load? What about rising network traffic volumes, will mCommerce have impacts here? How will CSPs and financial institutions work together or do they?
Moderator:
Serene Chan, Industry Analyst, Asia Pacific, ICT,
Frost & Sullivan
Panelists:
1. Erik Posthuma, Managing Partner, Antics Studios
2. Sandeep Bagaria, CEO, Tagit
3. Naveed Ahmed Choudhury, Head of M-Commerce,
Marketing Division, Citycell Bangladesh
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| 5:00 pm |
End of Day One |
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*Disclaimer:
Frost & Sullivan reserves the right to amend the agenda as deemed necessary, without prior notice. |
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