CONFERENCE PROGRAM

8.30am

9.30am

Welcome Remarks & Overview by Frost & Sullivan
                       
Manoj Menon, Partner & Managing Director-Asia Pacific, Frost & Sullivan, Singapore

10.0am

Opening Keynote:  Nucleus Connect’s Role and Progress to Date in Singapore’s Next Gen NBN Business Model

Nucleus Connect has been appointed by Singapore’s Infocomm Development Authority (IDA) as the OpCo in the first worldwide Next Generation National Broadband Network (NBN) regulated through structural and operational separation with an Open Access and Equivalence of Input (EOI) model.  Malcolm will explain the new business model, where Nucleus Connect fits in the model, provide a status update concerning progress to date and discusses the challenges Nucleus Connect has overcome in making this novel concept a business reality.

Malcolm Rodrigues, General Manager, Commercial Services, Nucleus Connect, Singapore

10.45am

Develop Rapid Offer Design and Order Management Capabilities Today

Whether you're a wire line, cable, mobility, triple/quad play, or greenfield operator, developing a strong order management environment is critical to achieving faster time to market, lower order cycle time, and improved operational efficiencies.  Operators are suffering from slow design times, expensive integrations, high order fallout, no visibility, and a lack of channel continuity.  Find out how you can create a dynamic order management system to increase offers, decrease order fallout, and provide full order lifecycle visibility.

Mohan Veloo, Senior Director Sales Consulting, Asia Pacific & Japan, Oracle Communications, Singapore

11.15am

Morning Networking Break

Complete a short Stratecast Survey questionnaire and turn in at the registration table alongwith your namecard.  You will be eligible for our Lucky Draw at the end of the conference.

11.45am

Managed Services – Industry Challenges in a Global Slowdown!

The current global economic slowdown has many organizations looking at traditional survival techniques such as cost cutting.  Managed Services is an obvious focal point, but in the process of outsourcing something else is happening today as business strategies are changing.  This presentation looks at the global market trend of managed services, and points out the incremental value obtained from brownfield rather than just greenfield architectures.  It also discusses the need for automation and integrated OSS BSS for making managed services work to create a more simplified customer experience.

Rajeev Singhal, Chief Information Officer, Enterprise, Reliance Communications Ltd, India

12.15 pm

Convergent Charging, Why It Is Important Now?

Continued market pressures from technology updates, changing regulations, and shifting customer attitudes for real-time everything, place excessive demand on how services are packaged and delivered.  Traditional service bundling methods are no longer enough.  Convergence of pre-pay and post-pay strategies allows customers to benefit from package discounts, loyalty offers, and user-based service control.

Prakash Sadagopan, Director, Product Marketing, Asia Pacific, Convergys Corporation, Singapore

12.45pm

1.45pm

Market Trends and Business Issues:  Key Research Results

Over the last several months much has happened relative to convergent charging, real-time services, dynamic order management, customer policy, and business intelligence. The speaker will highlight the critical market drivers and show their relevance in the push ahead around several top-of-mind BSS and OSS “hot topics”. In addition, he will review some of the 2010 annual joint Stratecast and TelecomAsia Magazine reader survey results.  Look for a more in-depth discussion of these and other topics during the afternoon of Day 2 at the analyst interaction workshop available to all conference participants.

Karl Whitelock, Senior Consulting Analyst, OSS BSS Global Competitive Strategies (OSSCS), Stratecast a division of Frost & Sullivan

2.15pm

Panel Discussion:  New Generation Technologies and the Customer Experience

This panel discussion will address issues around getting new services to market and in creating attractive offers for customers in our rapidly changing business environment.  Panelists will share their perspectives and how these perspectives fit with their own working experiences.

• Is customer life changing services really catching on and if so, what is the most significant movement to such services that you have witnessed?
• Customer-defined policy management for mobile roaming services is getting a lot of attention, especially with regards to bill shock.  Are the regulators in areas outside of Europe also mandating similar customer-support requirements?
• Is billing and the various ways customers can order new services worth the investment that many organizations have made over the past couple of years?  Will it need to continue?
•  What do customers perceive is still lacking? 

Panelists (confirmed):

• Omid Saberi, Group Chief Information Officer, Telecom Fiji Limited (TFL) , Fiji
• Joseph Waring, Group Editor, TelecomAsia, Hong Kong
• Ernest Margitta, Marketing Director, Tribold, UK

Moderator:
Karl Whitelock, Senior Consulting Analyst, OSS BSS Global Competitive Strategies (OSSCS), Stratecast a division of Frost & Sullivan

3.00pm

Smarter investment could quench the thirst for mobile data capacity

Mobile networks around the world are straining under the rapidly growing load of data traffic. What options do network designers have to meet customer expectations, retain loyalty and yet ensure profitability? We compare offloading options such as WiFi and femtocells, consider sideloading/offloading and delaying data to free up capacity for where and when it is required. Explore how network planning, design and implementation will evolve in the years ahead.

Cassandra Millhouse, Product Marketing Manager, OSS Division, Amdocs, United Kingdom

3.30pm

Customer Management is Just Beginning

Fixed or mobile broadband access combined with customer chosen content, is the new industry “norm”.  As data volumes increase, managing customer needs tied with service availability, quality, and affordability requires different tools and a different mindset to address what ultimately is a business problem.  Strategies involving a focus on service and customer management mean network utilization and node capacity monitoring, though important, are not as crucial as understanding the customer’s service experience. This session shows why customer and service-centric operations is the only path to long-term profitability, especially as user device evolution and network technology advances keep customers wanting more.

Tony Kalcina, Chief Product Officer, Clarity, Australia

4.00pm  

Monetizing Content, Building Profitable Third Party Relationships & Enabling Multi-Sided Business Models

Service providers are increasingly aware that business models need to change in order to reap the rewards of the content revolution and not get left behind. Content-based customer services are growing and so is the number of partners/suppliers. How can technology address this new generation of service offerings effectively and better meet partner needs? This presentation will discuss the hidden challenges today’s complex service offers bring to light and share examples of what some operators have already found.

Malcolm Crouch, Director of Technology (Asia Pacific), Intec, Singapore

4.30pm

Transformation for Focused Outcomes: Real insights from Industry Leaders
This session is brought to you by Tech Mahindra

Gain crucial insights into the Telecom Transformation journeys of some of the most respected and recognized Service Providers in the world. How they are driving their businesses to achieve clear, significant outcomes by leveraging the global experience of their partners for wholesale and retail businesses for:

• Enhanced Customer Experience
• New and innovative Revenue opportunities
• Scalable solutions for agile go-to-market

Learn more about British Telecom’s Transformation journey with tangible benefits from strategic outsourcing.

John Cummings, IT Director OSS, BT Innovate & Design

5.00pm

Monetizing Capex, Increasing ARPU

The fluid nature of the telecom industry means that operators will have to stay on top of the game in a market that is evolving at an unstoppable speed.

This interactive session discusses the various means to boost profitability in a changing landscape:

• Learn more about how telecom carriers are developing innovative business models and partnerships to move away from Capex to fixed Opex-led model
• Managed Services outsourcing for optimization of costs and infrastructure
• VAS as a key ingredient in product differentiation
• Is Convergence of IT and Networks the final answer to Capex?

In Conversation with:

• Raju Wadalkar, Vice President - Network Technology Solutions & Services, Tech Mahindra

Facilitator:
Susan McNeice, Global Director, Communications Infrastructure Systems & Software (CISS), Stratecast a division of Frost & Sullivan

5.30pm

Closing Remarks for Day One

Karl Whitelock, Senior Consulting Analyst, OSS BSS Global Competitive Strategies (OSSCS), Stratecast a division of Frost & Sullivan

5.45pm

End of Conference Day One

Networking Reception & Dinner
Meet and connect with industry peers and friends. Bring plenty of business cards and be prepared to make new contacts!

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