Site Meter

CUSTOMER EXPERIENCE AUSTRALIA

24 March 2015 | Sheraton on the Park | Sydney, Australia

Summit Overview

The role of CIO is changing from that of an information provider to being an innovation engine for the business. Our years of research have consistently proven that business model innovation provides the most sustainable return on investment as compared to product or process innovation
This summit will focus on what are some of the key drivers and themes in business model innovation. It will go on to discuss how IT is playing a crucial role in enabling this business model innovation.
Join us for a half day summit to discover the trends, opportunities and new technologies from the research findings of Frost & Sullivan. Additionally, you will learn from actual case studies and insights from leading practitioners and experts on how IT decision makers are transforming their IT strategies to take advantage of the next wave of emerging trends.

Key Themes

Why You Should Be Paranoid About Business Model Innovation?
The Role Of IT And The CIO In Delivering Innovation-centric IT
The CXO Debate On The Role, The Fear And The Power
Technology Convergence Workshop

Program Highlights

Case Studies
Interactive Panel Discussions
One-on-One discussion with peers and business executives
Insight On Business Issues From Industry Analysts And Your Peers

Tuesday 24 March 2015
  • 8.30 AM - EXHIBITION & REGISTRATION
  • 9.00 AM - KEYNOTE: WHY YOU SHOULD BE PARANOID ABOUT BUSINESS MODEL INNOVATION?

    As a business leader in today's environment, a healthy sense of paranoia is an important trait to cultivate. Internet of Things, Cloud, Mobility are all providing unique capabilities to organizations to reinvent how they are doing business and how they can continue to be relevant to their customers. This presentation will discuss the major trends in business model innovation and what every business leader should be paranoid about. Failure to pay attention to these trends could result in becoming a "KODAK" moment.

    Manoj Menon, Senior Partner & Managing Director, Asia Pacific Frost & Sullivan

  • 9.30 AM - THE ROLE OF IT AND THE CIO IN DELIVERING INNOVATION-CENTRIC IT

    Cloud, mobility, social media and analytics are just some of the Industry influences which are rapidly impacting every single business. There are several approaches to building the IT infrastructure of the future. Frost & Sullivan will offer recommendations for evaluating technical, business and commercial considerations, in order to ensure a solid foundation is put in place for achieving innovation-centric IT.

    Chris Levanes, Director of Cloud Business Development, CenturyLink Technology Solutions, Asia
    Mayank Kapoor, Industry Principal – Data Center and Cloud Computing, ICT Practice, Frost & Sullivan
  • 10.00 AM - PANEL OF VISIONARY INNOVATORS: THE CXO DEBATE ON THE ROLE, THE FEAR AND THE POWER

    This panel will assemble a unique blend of the region's foremost C-Levels who are at the heart of leading their organizations through the digital economy. We will discuss very uncomfortable questions on the changing role of IT within their respective organizations

    CIO - The Bridge Of Business And Technology. As a CIO,
    • How do you define Innovation? What does innovation mean to you as a technology enabler in your organization? From CEO perspective,
    • How do we drive and participate in this new era of globalized and connected businesses?

  • 10:45 AM - NETWORKING BREAK
  • 11:15 AM - THINK TANK: TECHNOLOGY CONVERGENCE WORKSHOP

    This is a unique workshop where participants will get to work together in groups and build visionary scenarios of the future for a selected number of industries. Participants will apply first hand on how the convergence or technologies and business model innovation is driving change.
    Moderator: Ajay Sunder, Vice President, ICT Practice, Frost & Sullivan

  • 12:15 AM - CONCLUDING REMARKS AND Q&A
  • 12:30 PM NETWORKING LUNCHEON

Who Should Attend

Speakers of the Event

We’ve got expert’s speech from around the world

Speaker
Manoj Menon directly manages Frost & Sullivan’s business in Asia Pacific. Manoj started at Frost & Sullivan in December 1996 as one of the pioneers when the company was just beginning its trajectory into Asia. He has, since then, successfully grown the company’s presence and business in Asia Pacific by manifold.
Manoj Menon

Senior Partner & Managing Director,
Asia Pacific
Frost & Sullivan

Speaker
Ajay Sunder is Vice-President for ICT Practice at Frost & Sullivan , Asia Pacific. He is responsible for Frost & Sullivan’s Telecom research and advisory services across the region. Ajay was previously with the Consulting team and has worked with telecom operators, regulators and government bodies in the region
Ajay Sunder

Vice-President, ICT Practice
Frost & Sullivan

Speaker
Chris Levanes joined CenturyLink Technology Solutions in November 2012 as Director of Cloud Business Development and Product Marketing for Asia Pacifi c. Based in Singapore, he is responsible for driving Cloud growth strategies and revenues for CenturyLink Technology Solutions across the Asian region.
Chris Levanes

Director of Cloud Business Development
CenturyLink Technology Solutions
Frost & Sullivan

Speaker
As the lead analyst for the Asia Pacific Data Center and Cloud Computing practice, Mayank focuses on monitoring and analyzing emerging trends, technologies and market behavior in the Data Centers, Cloud Computing and Cloud Management Platforms markets in Asia Pacific.
Mayank Kapoor

Industry Principal,
Data Center and Cloud Computing ICT Asia Pacific
Frost & Sullivan

Sponsor & Partners

Our Partner Sponsor & Supporting Organization

Venue

Location that you'll be looking for

Event Location

  • Sheraton on the Park
    Sydney, Australia

Contact Us

Registration & Speaking Opportunity
Sam Heng
Events Manager - Asia Pacific
+603.6204.5901 
+6016.263.6556  
sam.heng@frost.com

Partnership Opportunities
Jacklyn Lim
Strategic Account Executive
+603 - 6204 5995
+6011 - 2562 0800 
jacklyn.lim@frost.com